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Derm Pick

911 Ointment

This rich healing ointment helps relieve chafed, chapped, or cracked skin. Use it to temporarily protect and soften dehydrated lips, cuticles, and heels—or apply all over the face and eye area before bed to lock in hydration overnight.

Benefits

  • Smooths
  • Blue hand drawn icon that represents calms
    Calms

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911 Ointment

  • 911 Ointment Hero Image
  • 911 Ointment Texture Swatch Image
  • 911 Ointment New Packaging Image

A multipurpose balm to treat intensely irritated, dry skin

A multipurpose balm to treat intensely irritated, dry skin

  • Do No Harm
    Details
    • Clinically Tested
    • Dermatologist Tested
    • Non-Irritant
    • Hypoallergenic
    • Cruelty-Free
  • Do No Harm
    Details
    • Clinically Tested
    • Dermatologist Tested
    • Non-Irritant
    • Hypoallergenic
    • Cruelty-Free
  • Ingredients
    0.5% Allantoin

    A part of skin's natural moisturizing factor that hydrates to soothe

    4% Cupuaçu Butter

    A natural, fatty acid-rich plant butter that locks in moisture to nourish

    25% Plant Oil Blend

    Natural rosehip, jojoba, and coconut oils restore skin's healthy glow

    55% Pharmaceutical-Grade Petrolatum

    A protective occlusive that locks in moisture to relieve dry, cracked skin

  • Ingredients
    0.5% Allantoin

    A part of skin's natural moisturizing factor that hydrates to soothe

    4% Cupuaçu Butter

    A natural, fatty acid-rich plant butter that locks in moisture to nourish

    25% Plant Oil Blend

    Natural rosehip, jojoba, and coconut oils restore skin's healthy glow

    55% Pharmaceutical-Grade Petrolatum

    A protective occlusive that locks in moisture to relieve dry, cracked skin

  • How to Use
    Whenever You Need It

    Apply as needed to dry, cracked skin on all areas of the body including cuticles, heels, elbows and irritated, dry skin

    Warm to Activate

    Rub between clean fingers to warm and soften, then gently press or massage into skin

    Good To Know

    Use a thin layer on top of moisturizer as an overnight deep hydration treatment, or add precision protection to lips and undereyes

  • How to Use
    Whenever You Need It

    Apply as needed to dry, cracked skin on all areas of the body including cuticles, heels, elbows and irritated, dry skin

    Warm to Activate

    Rub between clean fingers to warm and soften, then gently press or massage into skin

    Good To Know

    Use a thin layer on top of moisturizer as an overnight deep hydration treatment, or add precision protection to lips and undereyes

  • Before
    After

Clinical Results

Clinically proven to restore the moisture barrier after just 1 use, helping soothe and protect irritated, dry skin
Results of a 7-day clinical trial on 27 subjects, analyzed with an evaporimeter, immediately

  • 100% said this product immediately improved their skin's texture and reduced flakiness

    Results of a 7-day consumer perception study on 27 subjects, immediately

  • 100% agreed their skin felt soothed and smoother

    Results of a 7-day consumer perception study on 27 subjects, after 1 week

  • 96% noticed this product transformed the condition of their skin

    Results of a 7-day consumer perception study on 27 subjects, immediately

  • 93% said this product gently hydrated the skin around their eyes, and left lips feeling soft

    Results of a 7-day consumer perception study on 27 subjects, after 1 week

Environmental

Reducing our impact is important to us

We partnered with Bluebird to complete a full Life Cycle Analysis on the carbon and waste impact of this product.

Reducing our impact is important to us

We partnered with Bluebird to complete a full Life Cycle Analysis on the carbon and waste impact of this product.

Production

Made in North America with ethical labor practices

Box

100% FSC certified paper made with 30% recycled fibres and plant-based inks

Partners
Learn more about our sustainability commitments
  • Tube & Cap

    Due to the mixed materials and size, please dispose of tube in the Pact Collective bin - locations here

    Packaging Facts

    PP/Foil Tube

  • Box

    Place in recycle bin

    Packaging Facts

    100% FSC certified paper made with 30% recycled fibres and plant-based inks

FAQ

  • Is this safe to use on lips?

    Yes! 911 Ointment is completely safe for use on lips—and in a 7-day clinical trial on 27 people, 96% said it left their lips feeling soft.

  • Can I apply this on my rosacea/eczema/psoriasis/other irritant skin conditions?

    911 Ointment was developed with the most sensitive skin in mind—so it should be safe to use. As an OTC skin protectant, it helps relieve chafed, chapped, or cracked skin, and is clinically proven to restore the moisture barrier after just 1 use.

  • Can this be used on minor burns?

    Yes—911 Ointment temporarily protects minor cuts, scrapes and burns. Just make sure the area isn’t blistered or severe, and apply to clean, dry skin.

  • Does this have silicone in it?

    Nope! This formula is completely silicone-free.

  • Is this safe to use during pregnancy and breastfeeding?

    Our 911 Ointment has been reviewed and tested for safety on a panel of people who aren’t pregnant or breastfeeding. It does not include any ingredients known to be unsafe while pregnant or breastfeeding, but as with any new product, we recommend checking with your healthcare provider if you're concerned.

Overall rating: 4.7131147 / 5 from 122 reviews.

AI Generated Review Summary

Customers find 911 Ointment effective for dry skin, healing wounds, and reducing irritation. It is praised for its ability to temporarily protect and soften dehydrated skin areas, including lips, cuticles, and heels.

Summary topics

  • Dry Skin Relief: 20%
  • Healing Process: 8%

Review topics: [skin, scent, use, lips, reaction, cream, 911 ointment, skinfix].

Review highlights

  • "My skin feels very soothed and soft." — Bugsythecat
  • "The scar is healing wonderfully." — Gene C.
  • "I just apply Remedy 911 Ointment at night and those cracks disappear very fast." — Bugsythecat

Reviews

I purchased this for my

"I purchased this for my hands and dry patches on my face. I found it to be a soothing cream by not oily. No overpowering scent but just right."

— Joanne A. (5/5)

I bought this for my

"I bought this for my dry heels. I’m definitely starting to see a difference using it only three to four times a week. I feel with consistent use, my heels will look like they’re fresh from a pedicure. My only complaint is that the bottle is small, but a little does go a long way!"

— AMANDA P. (4/5)

This product has the correct

"This product has the correct name as it helps seal skin barrier immediately. Great for ski days!!"

— Allison M. (5/5)

Great for protecting dry skin!

"Great for protecting dry skin!"

— Catharine C. (5/5)

No scent, not too sticky,

"No scent, not too sticky, and works great on my heels at night with socks! Great find!!"

— Kim F. (5/5)

Fantastic product

"This is the best product. I have dry, red patches of skin on my face. Everything I have tried stung and made the area burn and feel worse. This is the only product that has worked. It doesn’t cause any stinging/ burning and the dry red patches have healed. I highly recommend this product. It comes out of the tube very thick, but as it is heated up by your fingertips, it spreads easily and doesn’t feel goopy or thick. I use it on my hands as well as my face."

— Tina (5/5)

Great product, bad smell

"Works amazingly well. I get the worst dry and stinging skin on my face every winter and this has prevented it 100%. I find it’s less greasy than aquaphor and when applied at night before bed, it’s still locked in when I wake up! Now, the only downside to this product is the smell. Ugh. It smells like spit. I’ve tried to use different amounts but each time it’s just as bad. Not pleasant when your dry skin is mainly under your nose!"

— Erin (3/5)

Healing, and not greasy. Perfect!

"So wonderful!"

— laney (5/5)

I tried this ointment for

"I tried this ointment for the first time and it is absolutely amazing! It's great for rough patches on my skin, dry flaky areas and my eczema."

— Erin P. (5/5)

Nice and thick! It’s very

"Nice and thick! It’s very healing for dry skin or chapped lips. However, you get a very small amount of product for the price."

— Frances D. (4/5)

Q&A

Does this absorb, or is it greasy on the skin? I would like to use it on my dry peeling thumbs, so far I haven’t found anything that isn’t greasy or needs to be covered.
Hi Dana, Thank you for reaching out. We think you might like the healing benefits of our eczema+ Hand Repair Cream-A hydrating hand repair cream, clinically proven to treat eczema and dry, cracked, sensitive skin on hands. Absorbs quickly. https://ca.skinfix.com/collections/eczema/products/hand-repair-cream While our remedy+ 911 Ointment is an amazing multitasker when it comes to healing, it does have a consistency of a balm which can take a bit longer to absorb. This concentrated skin conditioner provides barrier nourishment and lasting protection post-procedure, and for dry cuticles, elbows, cracked heels, and irritated skin from head to toe. We do have a 30-day hassle-free return on any product purchased from us directly, to ensure your satisfaction. We think both products are a great solution. You can use the hand for the day and apply the 911 in the evening. We hope this helps!
Do you still carry efflorescence paste, a medicated cream worked like a charm.
Hi Claudette, Thank you for reaching out. We love that you have been a long time Skinfix fan. That product has been updated over the years and the closest formula we have now is our eczema+ Targeted Body Balm. This rich, concentrated, 0% water balm targets eczema, dermatitis, irritation and dryness on the body. A supercharged, clean pharmaceutical™, Targeted Body Balm uses 3 active pharmaceutical ingredients to treat eczema (2% colloidal oatmeal), relieve dry, itchy irritated skin (7% sweet almond oil) and soothe and protect the skin barrier (15% zinc oxide). These powerful actives are blended with hydrating humectants, aloe and allantoin; skin-lipid replenishing emollients like jojoba, grapeseed and sunflower oils; and protective occlusives like beeswax. Targeted Body Balm is clinically proven as effective as a 1% hydrocortisone cream at treating the symptoms of eczema and irritation and is proven to help rebuild the skin barrier. Target and combat rough skin patches, reduce flare-ups and soothe severe dryness by locking nutritious moisture in, and sealing irritants out. This eczema balm is safe to use daily. Use in place of, or as an adjunct to most eczema medications. We hope this helps! Please do not hesitate to reach out to info@skinfix.com if you have any further inquiries!
Can this be used on lips?
Hi there, Thank you for reaching out. Our Remedy+ 911 Ointment is completely safe to use on your lips if you are looking for a great multitasking product. We do also have a lip specific product. Our Barrier+ Lip Repair Balm is a lightweight, natural-finish balm that helps soothe, soften, and hydrate dry, chapped lips on contact. It has a low molecular weight Jojoba oil that delivers lightweight emollience, and vital nutrients including vitamin e, vitamin b complex, copper and zinc. We hope that helps! Thanks
Is there any way to get the formula for the efflorenscence paste you used to make for skin irritations. ?The product you make now is good, but not nearly as effective as this old product that you no longer make. I still have a tiny bit left that I use for emergencies. I have never experienced the fast and effective healing I had from this product. I would like to see if a compounding pharmacist can re-create it since you have long ago discontinued it.
Hi Lisa, Thank you for reaching out. I will pass on your request to our team, but the formulas used, whether discontinued or not, are proprietary. Our Eczema+ Targeted Body Balm is the closest formula to the original recipe from the pharmacist Thomas Dixon’s Skinfix balm of the 1800's. Our eczema+ Targeted Body Balm is the original formula with a couple of tweaks. Both formulas contain active levels of zinc oxide, allantoin and sweet almond oil to help soothe, moisturize and protect the skin. The eczema+ Targeted Body Balm also contains an additional active - colloidal oatmeal - which is a powerful skin soother and protectant. We removed one ingredient from the original balm - balsam tolu - because it’s a potential allergen for some with sensitivity. That is the ingredient that gave the original balm the “pinkish” color and smell. Otherwise, eczema+ Targeted Body Balm is true to the original formula (but better)! We hope that helps! 💙️
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