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We happily offer free returns on purchases from skinfix.com or ca.skinfix.com within 30 days. At Skinfix, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email to firstname.lastname@example.org to begin the return process.
Please Note: Only items purchased on www.skinfix.com or www.ca.skinfix.com may be accepted for a return or an exchange by Skinfix. If you purchased your Skinfix product(s) at one of our authorized retailers, QVC or Sephora, please contact them for assistance and return your items to the place of purchase.
Skinfix products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, product lot # and photo evidence of any damages.
Please note: All returns and exchanges are subject to validation and approval at our discretion. Skinfix purchases can be easily returned by mail with our pre-paid shipping labels. We regret to inform you that the shipping costs associated with your order are not eligible for refunds.
Skinfix Inc. is not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at email@example.com (or call us at 1.866.927.2783) to let us know of your experience.
Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).
Skinfix offers free standard ground shipping on all orders over $50, excluding tax, and after promotional discounts are applied when shipping to destinations within the United States and Canada.
We do not ship to the following US territories: Guam, US Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Please note: At this time, Skinfix will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.
After an order is received by our warehouse, please allow 2-3 business days for processing once picked up from our warehouse.
Please contact us firstname.lastname@example.org with any shipping concerns. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at email@example.com